Ostara’s Hollow
Safety Guidelines | Shipping & Privacy Policies
Safety
Please observe these guidelines prior to using our products.
Products intended for external use only; Ostara’s Hollow makes no claims to cure or prevent any illness, disease or medical problem, and our products and advice are not intended to replace medical advice or therapy.
Our products are handmade with natural oils and butters.
Prior to use: Please take note of our products’ ingredients, particularly if you have nut, tree, seed, or food allergies. Always perform a skin patch test to ensure there is no adverse reaction. If sensitivity occurs, discontinue use immediately.
In the case of pregnancy, please consult with your health care professional.
Legal Disclaimer
All information published by Ostara’s Hollow is provided for informational and/or entertainment purposes only. We accept no liability in the unlikely event of an adverse reaction occurring when using our products.
Processing time
The time needed to prepare an order for shipping varies. For details, see individual items. Most orders are ready to ship within 1-3 business days from placing the order. Custom orders may take a little more time and will be clearly communicated with you at the time of purchase.
Estimated shipping times
North America: 1-3 business days
We will make every effort to meet these shipping estimates but cannot guarantee them. Actual delivery time will depend on the shipping method.
Taxes
Buyers are responsible for any sales tax that apply.
Secure Payment options
Paypal • Visa • Mastercard • American Express • Discover
Ostara’s Hollow also accepts Etsy Gift Cards and Etsy Credits
Etsy keeps your payment information secure. Etsy shops NEVER receive your credit card information.
Returns & exchanges
Your satisfaction is important to us. If you have any problems with your order, please email us within 3 days of delivery. Email - ostarashollow@gmail.com, or contact directly through your Etsy Purchase History.
Custom or personalized orders cannot be returned or exchanged unless they arrive damaged or defective.
Conditions of return
Buyers are responsible for return shipping costs. Items must be shipped back within 7 days of delivery. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Information we Collect
To fulfil your order, you must provide your name, email address, postal address, and the details of the product that you’re ordering to Etsy. In doing so, you authorize Etsy to provide this information to us. You may also choose to provide additional personal information (for example, personalization for a gift or a custom order).
We share information with Etsy as necessary to provide our services and comply with the ETSY SELLER POLICY and ETSY TERMS OF USE obligations.
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